FAQ

  • Do you have a rental minimum?

    Nope! For pickups, we will take all orders big or small! So even if you’re looking for one single votive, we can make it happen! We do however have a delivery minimum, you must reach the $300 order minimum to qualify for a delivery quote!

  • Do you participate in Styled Shoots for TFP?

    I absolutely LOVE collaborating and meeting vendors! However, I am extremely particular on shoots and events for TFP (trade for photos) I try to really be particular with projects and only take ones I’m really excited for and passionate about! Please don’t be offended if I’m not able to participate! I want to be fully present and dedicated to your project vs stretching myself thin! However I’m always happy to offer a discount to vendors for collaboration projects (for use of photos and being added to the tag list) if someone is willing to pick them up!

  • Can I see your inventory in person?

    Heck ya! I have a small showroom in Philomath where you can view my inventory in person! Feel free to bring a friend, planner, mom or whoever to help you pick out decor!

    We are currently appointment only so get in contact to schedule your rental tour!

  • What is your refund/cancellation policy?

    Once we have recieved your 50% retainer (or full balance if order is under $100) we reserve your items for your date. If you cancel within 30 days of your event, we can offer you a refund (minus the nonrefundable retainer) of what you’ve paid. If you cancel within 14 days, no refund or credit will be issued. Please remember when we reserve an item, other clients cannot book them, so if you cancel, especially on short notice, we will most likely not be able to rent it out for your date as it was reserved for your event. Any questions on this should be asked BEFORE you sign and pay.

  • Can I use real candles?

    Absolutely, but the rental items must be returned free of any wax or black smoke marks. If there are marks or wax on the items when returned, a cleaning fee will be charged.

  • How long can I have the items?

    We rent per event vs a daily rate! So the rental span is Thrusday– Monday. You can keep the items for all of those days, or for a shorter period of time, but it does not affect the price.

    Longer rental periods can be added at an additional cost!

  • Do you offer delivery services?

    We are mostly will-call/pickup, but we offer delivery if you reach our $300 rental minimum. If you reach our minimum we will quote you based off of the location of you venue/dates/times etc.

    It is always going to be cheaper to pickup and/or rent a truck/trailer than op for us to deliver.

    As a rough estimate,

    Deliveries within a 50 mile radius starts at $450.

    Deliveries within a 100 mile radius starts at $600.

  • How can I pay for my order?

    Whether you’ve inquired online or booked a rental tour, we do all of our invoicing online so that you can have a copy of your order, with that, we provide a link to pay with a debit/credit card!

    If you’d prefer to pay via phone, call us at 541-990-2468 and we can take a card number over the phone.

  • What happens if I break/damage the item I rent?

    It’s not the end of the world, it happens! When booking, you are agreeing to pay for any damages or lost items. This can result in up to 5-6 times the rental amount depending on the item! This goes towards replacing the item, money lost while item is out of stock and time taken to replace or re-build item.

  • How do I know if my item is going to fit in my vehicle?

    I always recommend checking the dimensions on the website, if you are unsure, we would love to help you! You can email hello@oregonelevatedevents and we can advise if it will fit in your vehicle or if we would recommend renting something larger.

Still have questions? Contact us.

hello@oregonelevatedevents.com

541-990-2468

1543 Main St

Philomath, OR (appointment only!)

Name